KARA GAIL

9874 77th St S

Cottage Grove, MN 55016

Cell: 715-821-5272

Email: kara.lyn.gail@gmail.com    

 

WORK HISTORY

 

Project Support Assistant 2 – October 2013- January 2015

Black & Veatch/Overland Contracting, Inc.

Bloomington, MN

·               Coordinated efforts of Field Construction Managers and Closeout deliverables from General Contractors to improve project completion times.

·               Provided support to project team and management with minimal supervision.

·               Adapted past project knowledge to the needs of the current project.

·               Prioritized tasks and anticipate needs of the project.

·               Reviewed project deliverables for accuracy and assist in information gathering to drive the closeout process towards completion.

·               Entered updates into online database daily and maintain accurate records of any additions.

 

Project Facilitator – March 2013 – October 2013

Black and Veatch (Artech)

Bloomington, MN

·   Drive closeout process for up to 600 construction sites, ensuring accurate submittal of deliverables to client in a timely fashion by working closely with multiple contracted vendors.

·   Use excel spreadsheets to track deliverables, due dates, and other proprietary information

·   Provide reports as requested on status of closeout process

·   Monitor progress of construction sites, and begin the closeout process, working with Field Construction managers to have deliverable documents reviewed in a timely manner.

 

Project Coordinator- May 2012 – December 2012

Velocitel (Teksystems)

Eden Prairie, MN

·    Tracked construction milestones for 184 construction sites and report to client weekly

·    Forecasted and updated project schedules for 184 sites, working closely with Project Manager and Construction Manager to ensure accuracy of dates.

·    Liaised with site acquisition and construction managers to ensure prompt distribution of updated information.

·    Drove closeout process by coordinating with Finance and the closeout team, to ensure timely delivery of the closeout package.

·   Received training on diversified, cross-project functions to aid other project coordinators as needed.

·   Mediated daily construction meeting, while taking notes, and reporting to stakeholders.

 

Project Manager – July 2011 - April 2012

Seacom, LLC

White Bear Lake, MN

●        Logged all work requests and followed due process for scheduling and completion.

●        Provided timely updates and closure for work requests for up to 500 sites nationally.

●        Extracted pertinent information from communication with customer to support seamless implementation of installation and support of telecommunication and data needs.

●        Effectively negotiated terms for contracted work to increase revenue.

●        Coordinated efforts of technicians to complete work for clients in a timely manner

●        Explained telecommunication terms, issues and solutions to non-technical people

●        Efficiently managed logistics of equipment and material delivery to work sites nationwide,

●        Improved relations with current contracted technicians and initiating contact with new technicians to increase the amount of available coverage nationwide

 

Telephone System Coordinator – 2002 to 2011

University of Wisconsin-River Falls

River Falls, WI

●        Maintained databases for 1500 telephone lines, 150 cellular telephones and 200 voicemail boxes

●        Troubleshoot all problems with analog and digital telephones, answering machines, cellular telephones and voice mail boxes

●        Provided front line service for 10-20 trouble calls weekly

●        Coordinated with interdepartmental units to continue developing ideas for improving and expanding Emergency Alert System

●        Managed 30 telephone lines, 10 voice mail boxes and 20 cellular telephones for the Kansas City Chiefs during their Summer Training Camp 2002-2009

●        Set up lines of service for Kansas City radio stations, coordinated and set up NFL Team Cam T-1 for 2002-2009

●        Coordinated work efforts of staff of up to five student workers with senior technicians

●        Provided training to student workers to ensure level of knowledge and competency in basic telecommunication skills

●        Used PeopleSoft web interface to maintain records and reconcile accounts for purchases of delivered products

●        Provided training for new faculty and staff on use of telecommunication equipment

●        Resolved billing disputes with vendors

 

Communications Technician II – 2000 to 2002

University of Wisconsin-River Falls

River Falls, WI

●        Trouble shoot any problems with analog and digital telephones and answering machines

●        Interfaced with customers and provided excellence in customer service to answer customer needs

●        Assisted with campus wide network upgrades. Ensured continuity of fiber optic network throughout

●        Installed Emergency Alert System speakers as directed to provide safer working conditions for all faculty, staff and students

●        Installed, tipped and tested fiber optics cable and category 5 and category 3 wiring according to work orders

 

Communications Technician I – 1998 to 2000

University of Wisconsin—River Falls

River Falls, WI

●        Assisted Senior technicians in trouble shooting problems with analog and digital telephones

●        Facilitated working supplies and accommodated senior technicians work supply needs.

●        Installed category 5 and category 3 wiring according to work orders and industry standards

●        Set up answering machines, new telephone and data connections as directed by senior technician

 

Cook/Clerk/Swing Manager – 1996 to 1998

Campus McDonald's

River Falls, WI

●        Prepared food according to McDonald's standards

●        Improved closing time by 30 minutes as Swing Manager

●        Supervised staff of four

●        Responsible for closing paperwork and accounting

●        Provided excellent customer service

 

 

EDUCATION

UNIVERSITY of WISCONSIN – River Falls, River Falls, WI

Bachelor of Science in English and Spanish May 2013

 

LANGUAGE SKILLS

Read and speak Spanish and English

 

Competencies

Microsoft Word, Excel, PowerPoint, Outlook

Adobe, PeopleSoft

Centrex Mate, Internet Research,

General typing and word processing

Multi-tasking ability (Prioritize, Organize, and Schedule Work)

Problem Solving (Identify, Analyze, Research, Evaluate, and Resolve)

Electronic file storage system

Human Relations Skills (Written, Verbal, and Client Service)

 

 

OTHER SKILLS

Horse trainer

Riding Instructor/coach

Trail Guide